If you have concerns about specific gameplay or withdrawals, we’d be happy to look into your case. Kindly provide your Player ID so our team can assist you further. The thing is that it never goes quickly. It usually takes few days to the casino to realise that you’re actually right and that you really didn’t get the money. These are sometimes very long processes, but I still believe you’ll eventually get the money.
- Rip off side, you pay out but you can still use the money to play.
- Had to wait forever for the money at Vulkan and the support is simply a bot that always writes the same thing.
- If you do not agree with any of the aspects, or believe the casino violated the T&Cs, please kindly make a complaint at CasinoGuru.
- I advise everyone to set a loss limit immediately and wait.
- Just try to talk to the casino and keep them informed.
Konstruktives Feedback
Yes, the casino is very slow, but it’s probably because they can’t do it faster for some reason (and they probably won’t tell you the reason). Just be patient and I believe you will receive everything until the end of the next week. As you can see on the Saskia’s case, it seems that the casino started paying the money, so I believe your case will be similar.
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Then you can start discussing another payment method etc. Dear MilosPlease kindly provide your account ID in order to investigate. Dear SamyWe’re sorry to hear you feel this way. If there’s anything specific you’d like us to look into or if you’ve encountered an issue, please share your Player ID so we can assist you properly. You need to look at it from the positive point of view. You won and there’s no sign the casino wouldn’t like to pay you.
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Just try to talk to the casino and keep them informed.
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Hi, I’m sorry to hear about what’s happening to you. The split of your withdrawal to smaller amounts is exactly what I described above. Anyway, I’m thinking that you might experienced « Mastercard issue ». I already described it few times on this forum. Simply said, some Mastercards have issues with accepting withdrawals so when the casino approves the withdrawal, the money bounces back and never reach the bank. So I advise you to start using the email communication, because you will have the whole history of your conversation with the support agents.
- These are sometimes very long processes, but I still believe you’ll eventually get the money.
- Have you already filed a complaint here?
- I already described it few times on this forum.
- Dear GiuliaThank you for sharing your experience.
There’s really no need to contact them every day. Rip off side, you pay out but you can still use the money to play. I advise everyone to set a loss limit immediately and wait. Had to wait forever for the money at Vulkan and the support is simply a bot that always writes the same thing. Good morning Tim, I just checked my account … And it came in € 1,500.00, so a total of € 2000 so far.
Three are still open, but all from different accounts … I checked with Visa yesterday and they don’t care where the money comes from, they don’t block any incoming payments. And if a payment is not accepted, they will inform me. Is your money vegas casino app download apk no longer on your balance either? Have you already filed a complaint here? I wouldn’t give up, that’s a lot of money you won.
Cross your fingers that it is findable. Every transaction has its transaction ID. The money is stuck between the casino bank and your bank. The casino needs to track the payment and credit the money back to your casino account.
Dear CarmenSorry you are of such a thought about VulkanVegas. The thing is that you were playing with a bonus, and every bonus has its limitation. Thus, the amount of 60 eur was transferred to your real money balance, and you were able to withdraw the funds. If you do not agree with any of the aspects, or believe the casino violated the T&Cs, please kindly make a complaint at CasinoGuru.
Dear GiuliaThank you for sharing your experience. We understand how frustrating it can feel when luck doesn’t seem to be on your side. Please keep in mind that all games operate under certified RNG systems, and we do not interfere with game outcomes.
